Online gift shop accessibility statement
This accessibility statement applies to gifts.rochdaletownhall.co.uk.
This website is run by Rochdale Borough Council.
We want as many people as possible to be able to use this website.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- Some images are links that don’t include appropriate alt tags
- The text which displays the number of items in your shopping cart doesn’t sufficiently contrast with its background colour
- The page is missing a Heading 1 <H1> tag
- The language of the page is not set to UK English
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please
- Email web.team@rochdale.gov.uk
- Phone 01706 924836
- Write to: Rochdale Borough Council, Digital Services Team, Floor 3, Number One Riverside, Smith Street, Rochdale OL16 1XU.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.
If you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Call or email us to contact us.
Technical information about this website's accessibility
Rochdale Borough Council is committed to making its website accessible, under The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard, due to the non-compliances and exemptions listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
WCAG 2.2 1.1.1 (A) Image in link alt text
Some images on this website are links which don’t have any suitable alternative text associated with them. This can make it difficult for users who use screen reading technology to understand what is a link and what isn’t. This fails WCAG 2.2 1.1.1 (A) Image in link alt text.
We've recommended a fix for this issue to our supplier. They have added it as a feature request that may be released in future versions of the software.
WCAG 2.2 1.4.3 (AA) Text contrast
Some text on this website doesn’t sufficiently contrast with its background colour. This can make the text difficult to read for some users. This fails WCAG 2.2 1.4.3 (AA) Text contrast.
We've recommended a fix for this issue to our supplier. They have added it as a feature request that may be released in future versions of the software.
More information on WCAG 2.2 1.4.3 (AA) Text contrast
WCAG 2.2 1.3.1 (A) Missing H1
This pages of this website have no <h1> heading tag. This can cause issues for some screen readers that might not be able to process the page properly for the user. This fails WCAG 2.2 1.3.1 (A) Missing H1.
We've recommended a fix for this issue to our supplier. They have added it as a feature request that may be released in future versions of the software.
WCAG 2.2 3.1.1 (A) Page language
The language of this website has not been set to UK English. This means that some users who use screen reading technology may not be able to understand the website’s content. This fails WCAG 2.2 3.1.1 (A) Page language.
We've recommended a fix for this issue to our supplier. They have added it as a feature request that may be released in future versions of the software.
Disproportionate burden
We've assessed the cost of fixing the following issues. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.
- There are no issues that are currently being listed as being assessed as a disproportionate burden within the meaning of the accessibility regulations. We'll list them in this section should there be any.
What we're doing to improve accessibility
We've recommended ways to fix the accessibility issues to our supplier. They have added our recommendations as ‘feature requests’ that may be released in future versions of the software.
Preparing this accessibility statement
This statement was prepared on Friday, 21 March 2025. It was last reviewed on Friday, 21 March 2025.
We tested this website using the Silktide and Sitemorse accessibility tools. This website was last tested on Friday, 21 March 2025.